Frequently Asked Questions (FAQ)
How long will it take for my item to arrive?
When you have placed your order, we usually manufacture it the 2-3 days. It is sent immediately by our partner UPS and the delivery time is 2-6 days. Depending on your country, local customs and duties may apply.
Can you send the item to my home or office?
Of course, we will send the item to the address specified by you upon completing the order.
Can I track the status of my order?
Once we have delivered your order to UPS/Fedex you will receive an email with tracking information.
How do you deal with complaints?
If there is a problem with your product, we will replace it free of charge. Send an e-mail to [email protected] with the following information:
1. Your order number
2. Tell us why you want to return the product
3. Wait for an answer accepting your return with instructions for how to return your product.
Will you give me my money back?
If you aren’t satisfied with your product, contact us and we will do all we can to sort the problem out.
Do you ship internationally?
Yes, we offer international shipping. Please note that additional customs fees may apply for international orders.
What payment methods do you accept?
We accept major credit cards, such as Visa, Mastercard, and American Express. We also offer alternative payment options like PayPal and Apple Pay.
Is my payment information secure?
Yes, we take the security of your payment information seriously. We use industry-standard encryption and follow strict security protocols to protect your data.
What if I need to change or cancel my order?
If you need to change or cancel your order, please contact our customer support as soon as possible. We will do our best to accommodate your request, but please note that order changes or cancellations may not be possible if the production process has already begun
What if I receive the wrong item or an item is missing from my order?
If you receive the wrong item or an item is missing from your order, please contact our customer support immediately. We will work to resolve the issue and ensure that you receive the correct items.
